Return Policy

We want your experience with PKGING.COM to be pleasant and productive. Below is the fine print. This will help to expedite returns as well as to make clear to everyone what we do and what we don't do.

How to package a return

 In order to receive a full refund or to process an exchange, we must receive products back in a resalable condition. If a product is sent to us and damaged during shipping, the customer is responsible for the loss or damage of the product. We have several suggestions to ensure safe shipping.

 Pack the product properly. Our products are wrapped in paper, plastic or cardboard to keep them safe during shipping. Please rewrap the products so that the pieces aren't rubbing against each other. Once wrapped, tape them together. If parts are loose in the box, they will get damaged.

 Insure your packages. All shipping companies offer insurance, generally about $.XX per $XXX. If a shipment is lost or damaged, the shipping company will pay for it. PKGING.COM cannot file a claim for a package it did not send. The customer is responsible for filing a damage claim for the package they sent.

 Please keep a receipt of the shipment. If the package is lost, you need the receipt to file a claim with the shipping company.

Shortage or wrong item

If we made a mistake and sent you the wrong items, we will send you the right item and arrange to have the wrong one sent back at our cost. Please call 800-901-5734 for immediate service.

Exchanges

Exchange items will be shipped once the original item has been received and inspected. For immediate exchanges, you can purchase the new item and have it sent, and then we will credit your account when the original item is received. The customer is responsible for all shipping costs and will be charged accordingly. All returned items will be inspected for damage and charges will be assessed before a new item is sent. PKGING.COM is not responsible for damage during shipping.

Returns

For returning items that are not damaged or the wrong item, we will impose a restocking fee of 15% of the item price in addition to the shipping cost.

Shipping cost

Shipping costs are nonrefundable. Shipping is part of the transaction and not the product. Only a product can be returned, so only the product price is refunded. If the product is defective or damaged, we will pay the return freight and send you a new product. If a product is exchanged or returned for a refund, then the customer is responsible for the shipping, including any damage incurred on the way to us.

Notify us immediately

Please call and notify us of returns within 3 business days of receipt of product. You will have 14 business days from receipt to return the product. We inspect all returned items and determine what it will cost to make them resalable. Any damage will be deducted from the refund. Please repackage the product carefully as we must receive it in good condition to issue credit.